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Frequently Asked Questions

Welcome to Eljointo's FAQs page, where we address common queries to ensure a seamless shopping experience for our valued customers. Browse through the sections below to find answers to your questions about ordering, shipping, products, returns, payments, and more.

Ordering & Shipping

To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information.

Unfortunately, we are unable to modify or cancel orders once they have been placed. We process orders quickly to ensure prompt delivery, so please review your order carefully before completing the purchase.

Orders are typically processed within 1-3 business days after payment has been confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping and Delivery

Shipping times vary depending on your location and the product ordered. Generally, orders are processed within 1-3 business days, with delivery times ranging from 5-15 business days.

Yes, we offer worldwide shipping on most of our products. However, please note that certain items, like our ELJOINTO™ Sport Knee Brace, are currently available for delivery within the UAE

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Product Information

Yes, our products are designed to cater to a wide range of fitness levels, including beginners. We offer a variety of beginner-friendly options, from basic equipment to introductory workout guides.

Yes, we stand behind the quality of our products. Many of our items come with manufacturer warranties. Please refer to the product description or contact our customer support team for warranty details.

Our product descriptions provide detailed information about each item, including features, specifications, and recommended uses. If you need further assistance, our customer support team is available to help you find the perfect product for your needs.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days for a full refund or exchange.

To initiate a return, please contact our customer support team to request a return authorization. Once approved, you can return the item(s) following the instructions provided.

Privacy and Support

Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us through our contact form on the website or our Live chat!

Yes, we take your privacy and security seriously. We use industry-standard encryption technology to protect your personal information during transmission and storage.

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